Frequently Asked Questions

We get all kinds of questions, all the time. Here you’ll find answers to a few. Can’t find what you’re looking for? Give us a shout!

General Questions

HOW CAN I GET A QUOTE?

Simply visit this link to book a cleaning. As you provide information about your house and schedule, your quote will dynamically adjust.

DOES SOMEONE HAVE TO VISIT MY HOUSE BEFORE I CAN BOOK A CLEANING?

Absolutely not! We wouldn’t want pushy salespeople coming to our house, so why would we ever do that to you? You can get a quote and book your cleaning online—it takes about a minute.

ARE CLEANING SUPPLIES INCLUDED?

Yep. All supplies are included in your service, including wipe cloths, towels and trash liners.

WHAT IF I'M NOT HAPPY WITH MY CLEANING?

That would be no bueno by us. Please get in touch with us right away and we’ll make arrangements to rectify the situation. We stand by our satisfaction guarantee.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

Unfortunately, we can’t guarantee same-day bookings, but depending on the day, we’re often able to make this happen for our customers.

DO I HAVE TO BE HOME FOR MY CLEANING?

That’s totally up to you. If you’re not going to be home, just make sure you let us know how to access your home by adding the information in your customer dashboard.

WHEN AM I CHARGED FOR THE SERVICE?

You won’t be charged until after the cleaning service has been completed.

ARE THERE ANY COMMITMENTS OF CONTRACTS?

Nope. Nada. You can cancel service at any time without any penalty. You never have to commit to a contract or a predetermined number of appointments.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

WHAT SERVICES DO YOU OFFER?

We offer a wide range of services from one-offs to weekly cleanings. Simply follow this link to our Services page.

HOW MANY CLEANERS DO YOU SEND?

Depending on the size of your home, one to three cleaners will arrive to perform your service. If you’re on a recurring schedule, we’ll do our best to match you with the same person or team going forward.

ARE CLEANING TECHS SCREENED?

Absolutely. All of our cleaners go through a stringent vetting process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning before applicants can be considered.